Shipping Policy

Shipping Locations

NuGlowSkin currently serves customers in New Zealand and Australia.

For customers located in other countries or regions, orders may also be fulfilled where the same Nu Skin products are available through the local Nu Skin market. Products will be supplied and shipped through the applicable Nu Skin distribution network where available, while purchases are made through NuGlowSkin at the prices displayed on our website (in New Zealand Dollars).

If you are unsure whether we can ship to your location, please contact us before placing your order.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Most orders are fulfilled and dispatched directly from the Nu Skin Auckland Warehouse.

In some cases, selected products may be shipped directly from our local inventory when stock is available. This may help reduce delivery times for certain orders.

Orders are typically processed within 1–2 business days.

Delivery Time

Estimated delivery times are:

New Zealand
Approximately 2–5 business days
Australia
Approximately 3–10 business days

Delivery times are estimates only and may vary due to:

Public holidays Weather conditions Courier delays Peak seasonal demand Customs processing (where applicable)

We appreciate your patience and understanding should unexpected delays occur.

Shipping Costs
Free Shipping

We offer FREE standard shipping on all orders over NZD $99.

Orders Under NZD $99

Shipping charges will be calculated and displayed at checkout before payment is completed.

International Orders

Where eligible products are available through the local Nu Skin market, orders may be fulfilled through the relevant Nu Skin distribution network.

International delivery times and shipping costs may vary depending on the destination country and local logistics providers.

Customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.

Order Tracking

Tracking information will be provided when available by the shipping provider.

If you have not received your order within the expected timeframe, please contact us and we will be happy to assist.

Contact Us

If you have any questions regarding shipping, delivery times, or order status, please contact us through our Contact Us page.

We appreciate your support and thank you for shopping with NuGlowSkin.