Privacy Policy
At NuGlowSkin, we value your trust deeply. Protecting your personal information is an important part of the experience we aim to create for every customer.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or purchase from us.
1. Information We Collect
To provide you with a smooth and personalised shopping experience, we may collect the following types of information:
Information you provide to us
Name and contact details (such as email and phone number) Billing and delivery addresses Order details and purchase history Any information you choose to share when contacting us
Information collected automatically
Device and browser information
IP address and general location data
Website usage data through cookies and analytics tools
2. How We Use Your Information
We use your information to support your experience with us, including:
Processing and delivering your orders
Communicating with you about your purchases
Providing customer support when needed
Improving our website, products, and services
Sharing updates, offers, or news (only if you choose to receive them)
Meeting legal and regulatory requirements in New Zealand
3. Sharing Your Information
We respect your privacy and do not sell your personal information.
We only share your data with carefully selected service providers who help us operate our business, such as:
Payment processors Shipping and logistics partners IT, hosting, and website service providers Email and marketing platforms (if you have subscribed)
These partners are required to handle your information securely and only for the purposes we specify.
4. Cookies & Website Experience
Our website uses cookies to help us understand how visitors use our site and to improve your experience.
Cookies allow us to:
Remember your preferences Improve website performance Understand how our site is used
You can disable cookies through your browser settings, although some features may not function as intended.
5. Protecting Your Information
We take your privacy seriously and use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
While no online system can be guaranteed 100% secure, we continuously work to safeguard your data.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you Request correction of inaccurate information Request deletion of your data, where legally permitted
If you would like to exercise any of these rights, please contact us.
7. Marketing Preferences
If you have subscribed to receive updates from us, you may receive emails about new products, offers, or brand news.
You can unsubscribe at any time by clicking the link in our emails — no questions asked.
8. Data Retention
We retain your information only for as long as necessary to:
Fulfil your orders Comply with legal, tax, and accounting obligations Support customer service and business operations
When data is no longer required, we take reasonable steps to delete or anonymise it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you are welcome to contact us at nuglowskinglobal@gmail.com